How do I get started with Reserve Rocket?

Simply start your 30-day free trial and create your account. From there, our team will guide you through the full setup, including your table layout, booking settings, and integrations.

How long does it take to get set up?

Most restaurants are set up within a day. With our guided onboarding, we handle everything with you so you can start taking bookings quickly without disruption.

Will you help me set everything up?

Yes — onboarding is fully guided. We’ll help you set up your system, import your customer data and upcoming bookings, and ensure everything is ready to go.

Can you import my existing bookings and customers?

Yes — we can import your existing customer database and any upcoming reservations so you don’t lose anything when switching.

How easy is it to switch from my current booking system?

Switching is straightforward. We guide you through the entire process and ensure there’s no downtime or disruption to your service.

Can I use Reserve Rocket alongside my current system?

Yes — during the transition, you can run both systems if needed to ensure a smooth switch.

What if my team is used to another system?

Reserve Rocket is designed to be simple and intuitive. Most teams pick it up quickly, and we provide support to make the transition easy.

What does Reserve Rocket actually do?

Reserve Rocket is a complete restaurant booking system that helps you manage reservations, communicate with guests, reduce no-shows, collect feedback, and gain insight into your customers — all in one place.

How does the WhatsApp feature work?

Reserve Rocket connects with your WhatsApp Business account, allowing you to send confirmations, reminders, updates and messages directly to your guests through WhatsApp.

Can customers book through WhatsApp?

Yes — guests can enquire and book through WhatsApp, making it easier for them to contact you and confirm bookings quickly.

What is missed call recovery?

If a customer calls and you miss it, Reserve Rocket can automatically send a message so they can still make a booking, helping you capture enquiries you would normally lose.

How does Reserve Rocket reduce no-shows?

We use automated reminders via WhatsApp and SMS, along with better communication and booking control, to ensure more guests confirm and show up.

Can I customise the booking system to my restaurant?

Yes — you can customise booking settings, availability, table layout, and how your booking flow works to suit your restaurant.

What views does the system have?

Reserve Rocket offers multiple views including list, timeline and floor view, so you can manage bookings in the way that works best for your team.

Do I own my customer data?

Yes — you have full ownership of your customer data. You can see every guest, their visit history, and all communication in one place.

What kind of customer insights can I see?

You can track visits, booking history, communication, no-shows, feedback, and engagement — giving you a clear picture of how your restaurant is performing.

Can I see where my bookings are coming from?

Yes — you can track booking sources and create custom tracking links for social media and marketing campaigns.

How does Reserve Rocket help collect more reviews?

We send feedback requests through WhatsApp, SMS and email, increasing response rates and helping you collect more reviews than traditional systems.

Can I control what feedback is made public?

Yes — you can separate internal feedback from public reviews, allowing you to resolve issues privately and direct positive experiences to Google.

What kind of feedback can I collect?

You can collect structured feedback across food, service, atmosphere, cleanliness and value for money.

How much does Reserve Rocket cost?

Reserve Rocket is available on a simple monthly plan with no contract. Pricing depends on your setup — you can also request a price match if you’re currently using another system.

Do you offer a free trial?

Yes — we offer a 30-day free trial so you can fully test the system in your restaurant before committing.

Do I need to enter payment details to start the trial?

No — you can start your free trial without any obligation.

Is there a contract?

No — there are no long-term contracts. You can cancel at any time.

Do I need to use your marketing services?

No — Reserve Rocket works as a standalone booking system. Marketing is available as an optional add-on if you want to grow further.

What marketing features are available?

We can help with customer communication, email campaigns, retention strategies and driving more bookings — all connected to your booking system.

Can you help manage marketing for me?

Yes — our team can design and send campaigns to your customer database as an add-on service.

What support do you offer?

We provide UK-based support with real people who understand restaurants. We’re available to help with setup, ongoing use, and any questions.

What if something goes wrong?

Our support team is on hand to resolve any issues quickly so your bookings and service are not affected.

Is Reserve Rocket reliable during busy service?

Yes — the system is built to handle real restaurant environments, including busy service periods.

Is Reserve Rocket suitable for my type of restaurant?

Yes — it’s designed for independent restaurants of all sizes, from small venues to multi-location businesses.

What if I’m not tech-savvy?

That’s exactly who it’s built for. The system is simple to use, and we guide you through everything.

Why should I switch from my current system?

If your current system isn’t helping you reduce no-shows, improve communication, or give you better control over your guests, it’s not doing enough. Reserve Rocket is built to solve those problems.